At Roxberry Reloved and Little Roxberries, we want to ensure that you are happy with your purchase.
Overview
What’s eligible for a refund:
- Your item arrived damaged
- Your item didn’t arrive or was lost in the mail
What’s eligible for an exchange:
Many of our items are made-to-order and are not eligible for an exact fabric replacement. Fabrics may appear differently on your device than they actually are. We do our best to take photos that represent the correct colors. Our refund and returns policy lasts 14 days. If 14 days have passed since your purchase, we can’t offer you a full refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Refunds
We ask that you fill out the Refund/Exchange Form and include photos of the item. If it is missing we will track the item to see what has happened.
Once your return form is received, we will send you an email to notify you of the approval or rejection of your refund.
If you are approved, return the item within 5 days. Once received, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us 907-982-6180.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.
Shipping returns
To return your product, you should mail your product to: {physical address}.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Need help?
Contact us at info@roxberryllc.com for questions related to refunds and returns.
